How Do You Choose The Most Suitable AI Chatbot In 2021
Chatbots are becoming more common. It's simpler than ever to develop a chatbot. However, not all chatbots are created equals and their quality will differ greatly from one to another. What does it take for an AI to be the most effective? Read on to discover the most important qualities that any successful chatbot must possess.
The top AI chatbots are useful for a reason.
Chatbots must always serve some purpose and should have the ability to fulfill that goal. Indeed, the top AI chatbots are often built in order to help an organization and there are many ways to use an AI chatbot to be of assistance, so let's look at some of the scenarios.
Relieve Customer Service department
This is the most common usage case of AI chatbots. They have been used to help customers find answers online , rather than contacting customer support.
One of the most frustrating problems for customers is having to wait to speak to customer service regarding a minor issue. This tool allows clients to solve their problems online. The customer can then concentrate on more complicated issues and the team of customer service will be able to focus on solving the issue.
Help HR department
Chatbots targeted at helping HR Departments are here to handle repetitive inquiries collaborators often face regarding HR matters, thus lowering the workload of the HR team and allowing them to be free to focus on the human aspects of their job.
Chatbots for HR typically provide answers to basic HR queries for example, like an employee's annual leave due. But it doesn't stop there. You can use it to help with onboarding, engage with employees, reserve meeting rooms, or organize shared resources.
Supplement your Sales department
Chatbots can be a great tool for sales teams in two different ways.
Qualifying leads allow your Sales Representatives to concentrate on prospects that are at the lower end of the funnel. Are prepared to convert.
Even better, you can let potential customers traverse the entire sales process without having to speak to a person!
The chatbot is also referred to as a transactional chatbot. It responds to questions regarding the product a user is looking for, and assists him in the conversion process. In the end, it lets him to complete a transaction through the chatbot. It is possible to suggest products that match. This can lead to an upsell.
The best AI chatbots have a particular purpose. This may be freeing up staff time, improving employee satisfaction, or enhancing customer interaction. They can help make your life easier for your customers and colleagues more simple. Otherwise, they will not be as effective as any other website or app.
Technology used by the most effective AI chatbots
All chatbots aren't created equal We've already stated. This is especially true when it comes down to the technology they use as well as the experience that they offer. Let's explore this further.
Conversational AI chatbots that incorporate NLP technology
As developed in a previous article about the difference between the various types of bots, there's an enormous gap between menu- and button-based chatbots that are the simplest bots available in the market, keyword-based chatbots and the most elaborate form of bot, the AI bot chat.
This last type of chatbot is generally regarded as the top form of AI chatbot as it uses Natural Language Processing technology that lets the bot understand the intents behind users questions, even if they are not correctly spelled.
Integrations with platforms from third parties
If you look around, the best AI chatbots have the capacity to integrate to third party softwares, such as an HR platform, or an inventory management software.
This allows the bot access to HR data so that it can answer an employee's question, to give customer information and help a customer with a particular request regarding his account. This last example shows that the salesbot needs access to information about inventory in order to succeed.
Imagine that you have an Shopify website and a user is looking for an size 10 red dress. The chatbot connects to your inventory database and is aware of the various categories you have for your products along with stock levels. The chatbot informs users of the choices that are available to them in one chat.
Available on multiple channels
People now expect information at the click of a button. To meet this expectation the chatbot must be accessible across all communications channels such as social media. Your platform must allow your bot to seamlessly communicate across all digital channels. It must also be able to store details and context for seamless interactions. The bot must be able transmit the information to a live agent in the most efficient cases.
The ability to escalate to a live agent
As with everything technological and technological, even the artificial intelligence chatbot have limitations and the bot won't be able to answer the user's request.
It should be able to make calls back to an human agent in the event of need. In order for the process of escalation to be as seamless as possible the bot should be able of passing on any history of conversations and other useful information, so that the user doesn't be even more annoyed by needing to repeat his actions.
Best AI chatbots' design
Even though design options are not endless in the realm of Artificial Intelligence Chatbot, you must not ignore this aspect. Simple designs and an intuitive interface will make your chatbot more appealing to customers.
So here you go, you now have an understanding of the various factors that determine the top AI chatbots available in the market and you need to be aware of these when building your own chatbot.
If you'd like to go further, our book will outline the keys to successfully complete your AI chatbot project, starting from the thinking phase to the operation phase.
